A ticketing system is the most widespread means of communication that web hosting providers offer to their customers. It is typically part of the billing account and is the fastest way to deal with an issue that takes a certain period of time to examine or that needs to be forwarded to a server admin. Thus, all comments provided by either party will be kept in the very same location in case somebody else needs to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, so you will have to log in and out of at least two accounts to accomplish a particular task or to reach the hosting company’s client support team. In case you desire to manage several domain names and each one is hosted in a separate account, you will have to use even more accounts simultaneously. On top of that, it can take a considerable length of time for the hosting provider to answer your ticket requests.
Integrated Ticketing System in Web Hosting
In contrast to what you may find with many other web hosting companies, the support ticket system that we use with our Linux web hosting is an integral part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not need to memorize several sign-on names and passwords, as you will be able to manage both your tickets and the hosting account itself in a single place. So, in case you’ve got a question or come across a challenge, you can contact our technical support team instantaneously. Our ticketing system features a smart search functionality. This suggests that even in case you have submitted numerous tickets through the years, you’ll be able to find the one that you want with ease. Furthermore, you can see knowledge base guides to solving commonly met difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is more efficient to manage everything from one single location, which is why we’ve incorporated a trouble ticket system into the custom-built Hepsia Control Panel, which is available with every single semi-dedicated server plan. This will enable you to manage the communication with our technical support staff along with your account, which suggests that you will not need to memorize one more username for some other admin dashboard. You’ll be able to submit a new ticket or to track the status of an old one with less than several clicks of the mouse while you’re browsing the content hosted in your account. On top of that, you can look through older tickets using an intelligent search filter or read relevant FAQ articles, which provide solutions to commonly met difficulties. The integrated trouble ticket system is closely monitored 24x7x365 with the maximum ticket response time being just 60 minutes, so there’ll always be somebody to help you.