A lot of persons who start using their very first hosting account, or change companies, usually have inquiries regarding how certain things are accomplished or encounter complications when setting up different things, including e-mails, website settings, etc. That is the reason why, lots of web hosting companies have prepared documentation with frequently asked questions and issues in order to help their customers receive info swiftly and easily. As a result, the support staff representatives can focus on actual issues that some customers may be facing, since the solution for the smaller things will already be available online and customers can easily cope with them without having to get in touch with the help desk staff. Having thorough documentation is critical, particularly for new users with zero prior experience, because the web hosting service involves a huge amount of features and lots of individuals can get confused about what action to take. A good information repository can both help you accomplish the operations that you wish and learn how the web hosting service works as a whole.
Extensive Online Documentation in Web Hosting
If you have ordered your very first web hosting account from our company or have transferred your website over to us, you will grow accustomed to our services and our in-house developed Hepsia Control Panel in no time due to the fact that we have compiled a substantial web-based knowledge base where you can find all the information that you could ever need – both general info about the service as a whole and more concrete info about the separate functions that you can use and the complications that you could stumble upon. The articles are available in 2 places. The complete article collection is accessible via the Help section of the Control Panel. You can read relevant articles about the different functions in each and every Control Panel section too. You can get to know how to accomplish virtually everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles offer step-by-step guides, so you’ll never get disoriented because of an unclear text. Certainly, in case you stumble upon a more specific obstacle and you do not find an adequate solution in our knowledge base, you can touch base with our tech support team 24-7-365.
Extensive Online Documentation in Semi-dedicated Hosting
We’ve prepared an extensive knowledge base for all our current and prospective clients, so if you purchase a semi-dedicated server account from our company, you will be able to find any information that you’re searching for at any time. We have an array of informative articles, which will help you understand better what is going on in your account – "What’s PHP?" and "What are file access permissions?" are merely two examples. Our exhaustive manuals will help you do anything you wish – extract the contents of an archive, import a database, redirect a domain name, etc. In addition, we’ve also got troubleshooting instructions, which will allow you to discover what causes a particular problem and the potential solutions for it. In case you are not able to send e-mail messages or your domain opens a 500 Internal Server Error message, for example, you can browse our knowledge base and rectify the issue very quickly. The articles can be accessed through any Control Panel section, as well as through the dedicated Help section.