A ticketing system is the most widespread means of communication that web hosting providers offer to their customers. It is typically part of the billing account and is the fastest way to deal with an issue that takes a certain period of time to examine or that needs to be forwarded to a server admin. Thus, all comments provided by either party will be kept in the very same location in case somebody else needs to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, so you will have to log in and out of at least two accounts to accomplish a particular task or to reach the hosting company’s client support team. In case you desire to manage several domain names and each one is hosted in a separate account, you will have to use even more accounts simultaneously. On top of that, it can take a considerable length of time for the hosting provider to answer your ticket requests.