Live Chat Support
What is Live Chat? What precisely does this particular service include?
A live chat is a real-time way of communication between a website hosting company's support crew and its clients. It is a very efficient way to get some information about the web hosting services or have some problem resolved because you are speaking with a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the lower possibility of errors at the time you exchange data such as usernames or domain names, the more rapid response time since the communication is live and the fact that you don't need to stay on the chat constantly - you'll be able to do something else entirely while the agent investigates the issue in question. Furthermore, you're able to join a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone costs that you will have to pay if you're calling to a different country.
Live Chat Support in Web Hosting
Along with the telephone and ticket support, we offer live chat support too. You can contact us every day, including weekends and holidays, and we can give you more information about the Linux web hosting
that we supply in case you are not a customer yet, or about general and billing questions if you already have a user profile. Although for entirely technical issues you will have to open a trouble ticket to the technical support, since such matters need more time to be dealt with, you may still get in touch with us on the live chat for some tech information. To give you an example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot various issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you'll be able to talk to a live person.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is available to all of our future and present customers. In case you're thinking about a new hosting account, you'll be able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated hosting packages
in order to pick the optimal plan for your websites. If you already have an account with us, we'll assist you in a timely manner with general, billing and 1st level techmatters. Although in some cases you may have to open a support ticket because there're troubles that cannot be resolved through a live chat, we will be able to assist you with numerous common jobs, like setting up an e-mail account in an email client or forwarding one domain name to another one. In this way, you'll take advantage of prompt assistance and you'll save a lot of time.