Although this isn't the mainaspect in order to identify a trustworthy web hosting supplier from a bad one or a reseller from an actual supplier, the option to call and consult with a live person is a sign that you aren't using the services of a one-person firm and that you'll be able to reach somebody whenever you're in need of support. The telephone support for hosting services may vary from common to professional, so the problems that can be resolved with a phone call vary depending on the particular service provider. In most cases, these matters are simpler and feature billing or first level technical issues as more complex issues often need a support ticket where both you and the sysadmins can follow what's going on with a specific situation. Nonetheless, the option to phone call your supplier will save you lots of time and efforts for the countless tiny problems that will eventually appear at the time you manage your web hosting account.
Phone Support in Web Hosting
Our web hosting packages feature phone support 14 hrs per day even on official holidays, so if you do not have an account yet, you'll be able to call us and learn more about our solutions or whether we'll meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so you can contact the number which is closer to you. If you're a current customer, we will assist you promptly with all of the general and billing matters and with multiple tech matters to save you time and efforts - we acknowledge the fact that often it is much easier talk to a live person to get things done immediately. Of course, some situations cannot be resolved on the phone, so if this is the case you have the option to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you when you have any questions about the semi-dedicated server plans that we supply. Whether you would like to find out more about our packages, you have a billing issue or some general problem, you can call us. Despite the fact that some more complicated matters may require a support ticket in order to give time to our technical support team to analyze, we will assist you with countless technical questions on the phone as well, saving you time and efforts. As we have data centers on three different continents - in the USA, the UK and Australia, we have local phone lines in all of these countries as well. In case you are in another country, we have a global number where you will be able to get in touch with us.