Being able to get in touch with your web hosting provider whenever you have any type of questions or experience any difficulties is really important and how fast they'll answer and take action could be crucial, especially if your site is business-oriented, as longer downtime could mean losing prospective customers. The support options are also a quick way to distinguish actual suppliers from resellers. The latter typically respond just to e-mails or support tickets and you'll need to wait for a whole day or even more to receive an answer. In case the problem calls for a few responses, you'll end up losing several days so as to get a basic problem fixed. Using the services of a legitimate and reputable web hosting supplier, you will be in a position to connect with the support at any moment and get a quick response no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Web Hosting
We acknowledge the importance of getting assistance without delay, so our web hosting services come with 24/7 support plus several means of communication. If you don't have an account yet, you can phone us or come on our live chat and consult with a live representative, to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up ordering a service that you cannot use effectively. In case you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional investigation. In contrast to the vast majority of providers out there, we answer to all the tickets within one hour, so you will not have to wait for an entire day. Our support services can be used twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you can benefit from our 24/7 technical support services even on official holidays. Your web sites will be available at all times and so will we. With quite a few connection options, you will be able to pick the best way to get in touch with us and learn more about our services if you do not have an account yet, or request support if you're already our customer. You're able to give us a call, have a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour response time warranty, though it rarely takes over 20 minutes to receive assistance regardless of the complexity of the issue. Using our customer and tech support services, we will be there for you when you need us, not a few days later.
24/7 Customer Support in VPS
Each and every virtual private server plan that we offer comes with 24/7 customer and technical support, which means that if you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you can get in touch with us at any time, even holidays and weekends. For your convenience, we offer different means of communication - phone support with a couple of local numbers around the globe, live chat, emails plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues since it is easier to track what's going on. The maximum guaranteed response time for all emails and tickets is one hour, yet it hardly ever takes that long to receive help. In case you acquire the Managed Services upgrade that we supply, our administrators can also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Hosting
We know how important it is to have prompt support in general, let alone if you manage an entire server, that's why every single dedicated server that we offer features 24/7 support with 1-hour answer time warranty regardless of the situation. This service is totally free for all of the difficulties with the server or the software that was installed from our administrators through the setup, which means that you're able to contact us as many times as you need, even during holidays. You could either open a support ticket from the billing section or you could send an email message, and the actual response time for either rarely exceeds thirty minutes because we have admins available 24 / 7. If you want general info about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you could employ our live chat service and talk to a representative online. For third-party software support, we offer a Managed Services upgrade, that you're able to add to your server plan through the billing Control Panel.