Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
Every support request you submit to us will be dealt with within maximum one hour. In case your ticket or e–mail needs further assistance from a system administrator, we’ll forward it and leave a comment to inform you that your issue is being examined. If you take advantage of our Administration Services package, any of the server administration services included there will be carried out at a time that suits you.
A First–Rate Client Support Service
If you need assistance working with the Site Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server on your behalf, do not hesitate to contact our help desk support team at any moment via the ticketing system. Additionally, in case you require help managing your dedicated web hosting server, you can make use of our Administration Services package, which includes weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and rebooting services, data backup hard disk drive space, etcetera.
A User–Friendly Help Section
Every Linux dedicated servers hosting package includes our free–of–cost Site Control Panel, which boasts a circumstantial knowledge base and a selection of educational video tutorials. Whenever you require assistance with the Site Control Panel, just press the Help or Videos buttons situated in the top right corner.