Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You can find nearly all the answers to your questions in the user–friendly Help Center included in your Site Control Panel. It offers an ever–enlarging repository with regularly asked questions and detailed help articles written by our accomplished customer support team.

  • Top quality support service
  • How–To Videos

  • For users who’d like to learn how to resolve a frequently encountered problem by watching an instructional video clip, we have added a compilation of video tutorials to our Site Control Panel. All the videos are very short and easy to comprehend. They offer step–by–step demonstrations of different website administration procedures.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 client support service with a 60–minute support ticket response time guarantee. Our team of practiced support engineers will be online for you to attend to all the inquiries that you may have. During non–peak times, a reply will be supplied in even less than 20 minutes.