Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Reply Guarantee

  • Each ticket you submit to our tech assistance team will be responded to within about 1 hour. All standard issues shall be responded to asap. Yet, if the assistance question you have posted requires the help of a skilled admin technician, we’ll send the ticket to him and will inform you about the postponement.

  • Top quality support service
  • Expert Technical Help Service

  • We offer around the clock client support via a lightning fast ticketing system included in your Control Panel. You could write to us whenever you want about any of the applications that come pre–configured on your virtual server, which include the chosen Linux OS version, the server administration panel and our in–house produced Site Control Panel.

  • Intuitive help center
  • An Intuitive Help Section

  • A thorough and frequently updated articles base is built into our custom–built Site Control Panel. It offers quick tips on how to execute all the regular site control tasks. The Help area presents detailed how–to articles and reviews and step by step video tutorials. You can open the Help section by hitting the Help or Video buttons in the right part of each Control Panel section.